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11:04

Scholar Donald Norman on Bad Design

Norman's book, called the Psychology of Everyday Life, is about the effect of poor industrial design has on our interactions with new and familiar technology. He says not enough consumers complain; without their influence, corporations will continue to produce difficult-to-use products.

27:25

A New Corporate Culture for the 1990s

Business writer Rosabeth Moss Kantor says the past decade's trends of rugged individualism in the workplace and excessively long hours are unsustainable. Looking ahead, she believes corporations should be leaner, foster an independent an entrepreneurial spirit in its employees, and allow for a better work-life balance.

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